Refund Policy

Updated: August 28, 2026

The sections that follow set out the relevant customer-facing requirements.

Both faulty and non-faulty items may be returned, and customers may request an exchange subject to these conditions.

Exchanges and refunds

Replacement availability is based on current stock. Once we approve a refund, we send it back to the original payment method within 10 days, although the financial institution may take longer to display it.

Eligibility and request window

Contact us no later than 30 days from the delivery date. For a non-defective return, the item must remain new and unused in its original state, with its packaging, labels, and all supplied accessories. Changing your mind, preferring another item, or ordering incorrectly are permitted reasons.

Damage and order problems

We also review products that arrive damaged or faulty, do not match the order, have missing parts, or materially differ from their description. Send the order number, purchase email, explanation, and images or video of both the item and packaging when the issue involves damage, defects, mis-shipments, or missing pieces.

Return method and costs

Approved merchandise is returned by mail using the free return label supplied inside the parcel. There is no restocking charge. Please wait for authorization and follow the return directions before sending anything.

Contact

Email: salazequi5@gmail.com
Mailing address: 584 Cabrillo Ave, Santa Cruz, CA, 95065, United States
Phone: (949) 406-9136