Shipping Policy

Updated: August 28, 2026

The sections that follow set out the relevant customer-facing requirements.

The information below covers order handling, shipment timing, tracking, and delivery help.

Delivery issues

If a parcel is late, missing, shown as delivered but unavailable, or arrives damaged, send the order number, checkout email, address, and tracking reference. Photos of the item and outer packaging help with damage reviews and carrier inquiries.

Order scope and timing

Physical items purchased on this website are covered here. We generally prepare an order in about 1–2 business days, followed by an estimated 3–5 business days in transit. Carrier timing can vary and is not promised.

Shipping charges and customer details

Checkout shows the shipping price and whether an order qualifies for free shipping. Please check the delivery address, email, and telephone details carefully before payment.

Tracking and delays

When a carrier supplies tracking, we share it with the customer. Weather, peak periods, carrier disruptions, verification, and incorrect addresses may affect timing, while legal or carrier limits may prevent service to some destinations or items.

Contact

Email: salazequi5@gmail.com
Mailing address: 584 Cabrillo Ave, Santa Cruz, CA, 95065, United States
Phone: (949) 406-9136